“It doesn’t look like them” is a real reaction, but it is difficult to act on until the difference becomes specific. The ears may be too upright, the muzzle too narrow, one marking misplaced, or the expression more alert than the source photograph.
Return to the selected source photograph
Compare the finished portrait with the exact file used for the order, not with a different photograph taken years later. Angle, haircut, age, lighting, and expression can make the same pet look surprisingly different.
Write down the first two or three mismatches you notice. Avoid a long list of every line; prioritize the features that control recognition.
Describe structure before mood
“The left ear should fold at the tip” is easier to correct than “the portrait feels off.” Mention eye spacing, ear position, muzzle width, head shape, and distinctive markings before general emotional language.
If expression is the issue, point to the source: relaxed eyelids, an open mouth, a tilted head, or one raised brow. Do not use another animal’s photo as a substitute reference.
Send clear documentation
Photograph the received piece in neutral daylight, straight on, without a heavy phone filter. Include the order information and original reference image. This helps separate a likeness concern from glare, angle, or screen color.
Keep packaging and do not alter or polish the piece while the request is being reviewed. Follow the contact instructions in the current policy.
Understand what the promise covers
Animorie’s likeness promise is separate from damaged or faulty-item coverage. It provides one free redraw and remake per order when you contact the business within 30 days of delivery because the finished portrait did not capture the pet as hoped.
Review the current policy before relying on it, and choose the clearest possible source through the photo guide. Good correction begins with accurate visual information.
Write correction notes that can be acted on
Make a two-column list headed “source photo” and “finished portrait.” Compare one feature at a time: left ear, right ear, eye spacing, muzzle width, head outline, and major markings.
Circle no more than three differences that most affect recognition. Attach a clear daylight photograph of the received piece and the original reference. Avoid drawing directly over the only copy of either image.
Send the concise list through the stated support channel within the policy period. Specific evidence makes a redraw easier to evaluate than repeated adjectives or a completely different reference pose.
Questions people often ask
What should I say instead of “it looks wrong”?
Name the two or three features that change recognition, such as ear fold, muzzle width, eye spacing, or a missing marking.
How long do I have to contact Animorie?
The current likeness promise states within 30 days of delivery. Check the live policy for any later changes.
How many free remakes are included?
The stated promise allows one free redraw and remake per order.
Is this the same as damaged-item coverage?
No. The likeness promise is additional to faulty or damaged coverage.
Should I send a new reference photo?
Send the original first. A second real image can clarify anatomy or markings, but explain exactly what it is meant to show.