# Custom Pet Portrait Necklace FAQ: Honest Answers Before You Order
How many pets can appear on the necklace?
The current Animorie design supports one, two, or three pet portraits. Select the matching portrait count on the product page.
Does each pet need a separate photograph?
Separate clear images are often easiest to assess, but one group photograph may work if every face is sharp and unobstructed. The important point is that each pet can be understood without guessing.
What kinds of pets can be drawn?
The process depends on visible facial information rather than a breed list. Before ordering an unusual animal, choose a clear front or gently angled photograph and contact support if you are uncertain.
What will the portrait include?
The finished design is a simplified line portrait at jewelry scale. It focuses on recognizable head shape, ears, facial proportions, expression, and selected markings. It cannot reproduce color gradients or every strand of fur exactly.
Is the portrait checked before production?
Yes. Animorie states that submitted images are artist-reviewed before production. If the reference is not clear enough, the team may contact you for a better photograph.
What materials are available?
The current product options are Premium Stainless Steel and 925 Sterling Silver. Always confirm the live selection and price on the product page before checkout.
How long does it take?
Current production is approximately 5–7 business days before dispatch. Delivery time is additional and varies by destination according to the shipping policy.
Can I order before I have the photograph ready?
If the product page displays the Send My Photo After Checkout option, you can place the order and follow the post-purchase instructions. Production will not begin until the required photograph is received.
Who should I contact with an order-specific question?
Email support@animorie.com and include your order number when available. Clear questions and labeled images help the team respond accurately.