# What Happens to Your Pet Photo After You Upload It?
A pet photograph can feel more personal than an ordinary product option. It may show your home, another person, or a moment you have never shared publicly. It is reasonable to ask what happens to that image after you submit it for a personalized order.
At Animorie, an uploaded pet photo is used to create and support the order connected to it. It is not permission to use the image in advertising or on social media.
The photo becomes the reference for your portrait
Your photograph provides the visible information needed for the custom portrait: face shape, ear position, markings, expression, and other recognizable details.
Clear, front-facing photographs usually make the strongest references because they show more of the features that must be interpreted at a small scale. If the image is too dark, blurred, cropped, or distant, the team may need to contact you for a better one before production can continue.
That review is not a public use of the photograph. It is part of assessing and making your order.
Who may need access to the image?
Creating and fulfilling a personalized product can require access by Animorie and the service providers involved in the order, such as production, fulfillment, cloud-image, or customer-support providers.
Only the information reasonably needed to perform those services should be shared. The image should not be treated as a general marketing asset simply because it was submitted with an order.
Animorie’s Privacy Policy explains the broader categories of providers that may process order information and uploaded files.
Uploading now and sending after checkout
The product page offers two ways to provide a photograph:
Upload My Photo Now
Choose this when the image is ready. The selected photo travels with the customization information for the item, making it easier to connect the reference with the correct pet and order.
Before uploading, check that you have selected the matching number of pets. A two-pet necklace should include one clear reference for each pet.
Send My Photo After Checkout
Choose this when you want to secure the order but do not yet have the right file available. The order is marked as awaiting a customer photo. After checkout, email the photograph or photographs to support@animorie.com with the order number.
Production will not begin until the required photograph has been received. Including the order number matters because it connects an email attachment with the correct purchase.
What should you check before uploading?
Take a moment to inspect the whole frame, not only the pet’s face.
- Is another person visible in the background?
- Does the image show a house number, document, screen, or other private detail?
- Is this the original photograph rather than a compressed screenshot?
- Do you own the image or have permission to use it?
- If several pets are included, is each file easy to identify?
Cropping unnecessary background can reduce the amount of unrelated information you submit, but do not crop so tightly that ears, cheeks, or the outside edge of the head disappear. Keep the original file in case a wider view is needed.
Will the photo be used in marketing?
Submitting a photo for an order does not give Animorie permission to use it in advertising or on social media. Separate permission would be needed for that kind of use.
This distinction matters with customer photographs, especially memorial images. A photograph may be suitable for making a private keepsake without being something the owner wants displayed publicly.
How long is the image kept?
Uploaded photos are retained only as long as reasonably needed for the purpose for which they were collected, including production, customer support, disputes, chargebacks, and applicable remake or quality requests. They may then be deleted or anonymized unless a legal obligation or active dispute requires continued retention.
There is no single deletion date that applies to every order because support and legal circumstances differ. If you have a question about a specific photograph, contact customer care with the order number and the email address used at checkout.
Can you request help or ask about your data?
Yes. Email support@animorie.com if you need to:
- replace a submitted image before production begins;
- check whether a photo is suitable;
- identify which order an emailed photo belongs to;
- ask how personal information is being used;
- make a privacy request available in your location.
Changes cannot be guaranteed after artwork or production has started, so contact the team as soon as possible if the wrong file was submitted.
A photo should carry only the job you gave it
For a personalized necklace, that job is straightforward: help create a portrait of the pet shown in the image and support the associated order. Reading the privacy policy and checking the frame before uploading can make that exchange feel clearer.
For practical advice on selecting the image itself, visit the Customisation & Photo Guide. When you are ready, the Custom Pet Portrait Necklace allows one to three pet portraits and lets you upload now or send the photographs after checkout.